ManFirst: Hosp & Restaurant Mgmt w/Ans Sheet, 2E

This text focuses on Hospitality and Restaurant Management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Chapter Table of Contents

1 - Dynamics of Leadership

2 - Leaders Facilitate the Planning Process

3 - Leaders Are Effective Communicators

4 - Leaders Facilitate Employee Performance

5 - Leaders Facilitate Teamwork

6 - Leaders Manage Employee Work Schedules

7 - Leaders Manage Daily Operations

8 - Leaders Manage Meetings

9 - Leaders Manage Compensation Programs

10 - Employee Retention and Terminations