FRMCA/ProStart Service Updates


Last updated: April 7, 2020

Coronavirus is on everyone's mind as its effects are being felt around the world. Please know that we at ServSafe are taking all necessary measures to safeguard our staff while ensuring that your food safety needs can be met. We are taking enhanced steps to continue to serve you. We recommend you contact us via text, chat and email, as you may experience longer than normal phone wait times.‚Äč

Customer Care Hours: As of March 16, our Customer Care team will be available Monday-Friday from 8 a.m. to 6 p.m. EDT.  Click here for contact information. 

ProStart Exam Administration
In order to assist with examination administration at this time, the Association is relaxing its proctoring requirements for the Foundations of Restaurant Management and Culinary Arts (FRMCA) exam. Until June 30, 2020, you may proctor the exam virtually using Zoom, Skype, Webex, or any other tool that will allow you to monitor students virtually as they complete the exam. You will need to ensure their location conforms to the usual test location standards and have the student show you:
  • the location is conducive to exam testing with no distractions, including additional people within the space
  • all 4 walls of their testing room
  • a view of the surface their computer is on as well as all round and under the surface their computer is on
  • a full view of your examinee and then a close up of their ID to confirm identity
  • the computer screen so the examinee is not using another web browser or web application during the exam
  • that audio is enabled to ensure there are no 3rd parties in the room or inappropriate distractions during the examination


Please note these considerations prior to administering the FRMCA exam virtually:
  • This exception is only available until June 30, 2020. After this time period you must resume proctoring FRMCA exams following standard protocols and requirements.
  • Some Departments of Education / District School Boards require a proctor to be physically present to administer the exam. This solution may not meet these requirements and it is up to the instructor to determine if this solution is viable for the requirements in your state.
  • If you are teaching ServSafe in your classroom, you cannot use this method for the ServSafe Manager Examination due to accreditation standards set by the American National Standards Institute – Conference for Food Protection. The ServSafe Manager Examination must have a physical proctor present. 
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